GRI Content Index

GRI 100 Foundation 2016

GRI 102: General Disclosures 2016
Organizational profile
102 – 1 Name of the organization		dormakaba Holding AG
102 – 2 Activities, brands, products, and services		dormakaba is one of the top three companies in the global market for access and security solutions. dormakaba has divided the areas of business in which the company is globally active into five segments. Access Solutions (AS), which comprises four segments, is structured by region: AS AMER (North and South America), AS APAC (Asia-Pacific), AS DACH (Germany, Austria, and Switzerland) and AS EMEA (Europe, Middle East, and Africa). The offering includes the global product clusters Door Hardware, Entrance Systems, Electronic Access & Data, Interior Glass Systems, Lodging Systems, Mechanical Key Systems, Safe Locks and Services, as well as local products. The multifaceted portfolio ranges from door technology solutions, automatic door systems, a wide variety of fittings, door closers and stoppers, and locking systems – from cylinders, keys, and locks all the way up to fully networked electronic access solutions for companies, public facilities, hotels, and many other applications. The range also includes physical access systems, high-security locks, glass fittings, solutions for workforce management, as well as services for all these applications. The other globally focused segment is Key & Wall Solutions, with its two business units of Key Systems – which features a high-performance range of key blanks and mechanical, electronic and (semi-)industrial key-cutting and origination machines - and Movable Walls, specializing in partitioning systems. Alongside the dormakaba brand, the Group’s portfolio contains a number of other valuable brands for Access Solutions: e.g. Farpointe Data, Madinoz, Best; for Key Systems: Silca, Ilco, Advanced Diagnostics; for Movable Walls: Modernfold, Skyfold, Dorma Hüppe
102 – 3 Location of headquarters		Hofwisenstrasse 24 8153 Rümlang Switzerland
102 – 4 Location of operations		Sites Covered
102 – 5 Ownership and legal form		Corporate Governance
102 – 6 Markets served		Sites Covered
102 – 7 Scale of the organization		Sites Covered
		Key Figures Financial Report
		Facts and Figures - People
		dormakaba offers a comprehensive portfolio of services in the area of secure access to buildings and rooms. The portfolio is structured into eight global product clusters: Door Hardware, Entrance Systems, Electronic Access & Data, Services, Mechanical Key Systems, Lodging Systems, Safe Locks and Interior Glass Systems. Moreover, there are local products for Access Solutions offered in the various regions. In addition to Access Solutions, dormakaba offers a comprehensive portfolio of products in the area of Key Systems (Keys, Key Cutting Machines, Automotive Solutions) and Movable Walls (Acoustical Movable Partitions, Vertical Sliding Walls, Horizontal Sliding Walls).
102 – 8 Information on employees and other workers		Facts and Figures - People
102 – 9 Supply chain		Our Supply Chain
102 – 10 Significant changes to the organization and its supply chain		In the 2017/18 financial year, dormakaba has combined its two smallest segments, Key Systems and Movable Walls, to form the Key & Walls Solutions segment with a joint leadership team. The individual businesses have not been merged operationally and continue to be run under separate brands. Further, we came to an agreement to divide existing shareholding in Dorset Kaba among the joint venture partners as per agreed terms, thus dissolving the joint venture that was initiated by former Kaba Group in 2007. Two divestments took place, one being the sale of our low-performing business Dorma Beschlagtechnik. This was followed in September 2017 by the sale of Chinese company GMT, due to the existing business portfolio and the prospects for profitability. Further adjustments to the business portfolio include two larger acquisitions. We acquired Australian company Kilargo in July 2017 to strengthen our market position in the Pacific region. In the same month, we acquired Skyfold, a Canadian producer of automated vertical partition wall systems that has a strong position in North America. As part of the post-merger integration activities, the relocation of standard door closer production from Ennepetal to Singapore has been accomplished in June 2018.
102 – 11 Precautionary Principle or approach		dormakaba adheres to the precautionary principle as the foundation of sustainability. Negative effects on the environment and health should be averted in advance to the greatest extent possible by all employees in all business activities. dormakaba sets this out in its Group-wide Code of Conduct.
102 – 12 External initiatives		United Nations Global Compact, United Nations Guiding Principles on Business and Human Rights, ILO Minimum Age Convention, UN Universal Declaration of Human Rights, OECD Guidelines for Multinational Enterprises, UK Modern Slavery Act 2015
102 – 13 Membership of associations		dormakaba is a member of various industry associations and organizations. The focus thereby lies on organizations concerned with door hardware, the security industry, building, locks and fittings, as well as metal and glass hardware, with memberships varying across countries and markets. These memberships include but are not limited to: Builders Hardware Manufacturers Association (USA), Swissmem (Switzerland), Association of Swiss Locks and Builders Hardware Manufacturers, European Locksmith Association, Security Industry Association (USA), The American Institute of Architects, United States Green Building Council, Door and Hardware Federation (UK), Singapore Manufacturing Federation, German Sustainable Building Council, Construction Specifiers Institute (USA), Glass association of North America, Canadian Security Association, American Association of Automatic Door Manufacturers, China Construction Metal Structure Association, Hong Kong Fire Protection Association, Japan Lock Manufacturer’s Association, Japan Security Systems Association, National Fire & Civil Emergency Preparedness Council (Singapore), Architectural Door Hardware Association (Australia).
Strategy
102 – 14 Statement from senior decision-maker		CEO Video Statement
Ethics and integrity
102 – 16 Values, principles, standards, and norms of behavior		Our Code of Conduct outlines our values, principles, standards and norms of behavior.
Governance
102 – 18 Governance structure		Board of Directors
Stakeholder engagement
102 – 40 List of stakeholder groups		About this report
102 – 41 Collective bargaining agreements		Facts and Figures - People (Type of Employment)
102 – 42 Identifying and selecting stakeholders		Stakeholder Dialogue
102 – 43 Approach to stakeholder engagement		Stakeholder Dialogue
		Creating dialogue through a Group-wide employee survey
		Supplier Assessment
102 – 44 Key topics and concerns raised		Supplier Assessment - Evaluation of the management approach
102 – 44 Key topics and concerns raised		Creating dialogue through a Group-wide employee survey
Reporting practice
102 – 45 Entities included in the consolidated financial statements		Legal Structure
102 – 46 Defining report content and topic Boundaries		Materiality - Impact Assessment; dormakaba interactive Materiality Matrix 2017 – 2021
102 – 47 List of material topics		dormakaba interactive Materiality Matrix 2017 – 2021
102 – 48 Restatements of information		No such restatements
102 – 49 Changes in reporting		An additional 4 sites are reporting in the 2017/18 financial year.
102 – 49 Changes in reporting		The materiality reassessment has resulted in changes in material topics.
102 – 50 Reporting period		About this report
102 – 51 Date of most recent report		01.09.2017
102 – 52 Reporting cycle		Annual
102 – 53 Contact point for questions regarding the report		sustainability@dormakaba.com
102 – 54 Claims of reporting in accordance with the GRI Standards		This report has been prepared in accordance with the GRI Standards: Core option
102 – 55 GRI content index		GRI Content Index
102 – 56 External assurance		An external assurance for the Sustainability Report 2017/18 was not performed. The compensation to the Board of Directors and the Executive Committee as well as the financial statements were audited by an external auditor.

GRI 200 Economic

GRI Standard	Disclosure
Anti-corruption	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Anti-corruption
	103 – 3 Evaluation of the management approach	Anti-corruption
	GRI 205: Anti-corruption 2016
	205 – 3 Confirmed incidents of corruption and actions taken	There were no confirmed incidents of corruption in the 2017/18 financial year, including any related to employees or business partners. There have been no public legal cases regarding corruption brought against the organization or its employees during the reporting period.
Anti-competitive Behavior	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Anti-competitive Behavior
	103 – 3 Evaluation of the management approach	Anti-competitive Behavior
	GRI 206: Anti-competitive Behavior 2016
	206 – 1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices	There were no legal actions pending or completed for anti-competitive behavior, anti-trust and monopoly practices in the 2017/18 financial year.

GRI 300 Environment

GRI Standard	Disclosure
Materials	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Materials
	103 – 3 Evaluation of the management approach	Materials
	GRI 301: Materials 2016
	301 – 1 Materials used by weight or volume	Facts and figures - Environment
Energy	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components
	103 – 3 Evaluation of the management approach	Environmental Management - Evaluation of Approach
	GRI 302: Energy 2016
	302 – 1 Energy consumption within the organization	Facts and figures - Environment
Water	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Water, Effluents and Waste
	103 – 3 Evaluation of the management approach	Environmental Management - Evaluation of Approach
	GRI 303: Water 2016
	303 – 1 Water withdrawal by source	Facts and figures - Environment
Emissions	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components
	103 – 3 Evaluation of the management approach	Environmental Management - Evaluation of Approach
	GRI 305: Emissions 2016
	305 – 1 Direct (Scope 1) GHG emissions	Facts and figures - Environment
	305 – 2 Energy indirect (Scope 2) GHG emissions	Facts and figures - Environment
Effluents and Waste	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Water, Effluents and Waste
	103 – 3 Evaluation of the management approach	Environmental Management - Evaluation of Approach
	GRI 306: Effluents and Waste 2016
	306 – 2 Waste by type and disposal method	Facts and figures - Environment
Environmental Compliance	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Environmental Compliance
	103 – 3 Evaluation of the management approach	Environmental Management - Evaluation of Approach
	GRI 307: Environmental Compliance 2016
	307 – 1 Non-compliance with environmental laws and regulations	In the 2017/18 financial year, dormakaba was subject to CHF 6,215 in fines due to non-compliance with environmental laws and regulations pertaining to two locations. In one case this was due to administrative errors on the side of the company. In the other location, fines were imposed due to a wastewater spill after the site was hit by a typhoon. A new waste iron residue capture place was constructed, with a ditch diversion and a catchment for collecting any leaking oil in future. There is anti-seepage treatment on the ground. A further fine was given for operating a painting line without the required environmental impact assessment and environmental protection equipment. Since the incident, the issue has been corrected and the company has received qualified environmental impact assessment reports.
Supplier Environmental Assessment	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Supplier Environmental Assessement
	103 – 3 Evaluation of the management approach	Supplier Environmental Assessement
	GRI 308: Supplier Environmental Assessment 2016
	308 – 2 Negative environmental impacts in the supply chain and actions taken	10% of dormakaba’s procurement spend related to the sustainability target group was assessed for environmental impacts in the 2017/18 financial year. 16% were found to be unsatisfactory in their sustainability performance. These suppliers, for example, did not manage energy or water consumption nor maintained Environmental Management Systems. For none of these suppliers identified have there been improvements agreed upon as a result of assessment nor any contractual termination. A supplier development program is currently being developed.

GRI 400 Social

GRI Standard	Disclosure
Employment	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Employment
	103 – 3 Evaluation of the management approach	Employment
	GRI 401: Employment 2016
	401 – 1 New employee hires and employee turnover	Facts and Figures - People
Occupational Health and Safety	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Occupational Health and Safety
	103 – 3 Evaluation of the management approach	Occupational Health and Safety
	GRI 403: Occupational Health and Safety 2016
	403 – 2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities	In financial year 2017/18, 260 occupational injury cases were registered (2.3 per 100 full-time employees), compared to 309 in the previous reporting year. Regionally, occupational injury cases were reported as followed: 13 in Switzerland (3.6), 59 in Germany (2.2), 44 in the rest of EMEA (2.2), 97 (3.6) in the Americas, and 47 (1.4) in Asia-Pacific. No fatalities as a result of work-related injuries in the financial year 2017/18.
Training and Education	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Training and Education
	103 – 3 Evaluation of the management approach	Training and Education
	GRI 404: Training and Education 2016
	404 – 1 Average hours of training per year per employee	Currently the approximately 11,000 dormakaba employees with computer access are able to participate in the dormakaba elearning platform. This represents 63% of the dormakaba employee base. Of these, 26% (2,807 employees) have completed at least one online module. The average training time of these employees is 1.7 hours. In the future, dormakaba will further promote the use of elearning and also consider access options for blue collar employees, e.g. dedicated rooms or multimedia terminals for online learning. Tracking of classroom training hours has taken place on a local level. For instance, the average training time per employee per year in the general sales workforce is 5 working days in India (AS APAC). In Suzhou, average classroom trainings for shop floor employees are 14 hours per year per employee. Office employees average 16 hours per year. The subsidiary TLHM Co. Ltd. in China North Asia shows training time as 13 hours per employee per year. Taishan employees have an average training time of 1.5 hours per employee per year. In the Pacific region, service technicians undergo between 8 and 12 hours of training per year, whereas sales representatives undergo between 4 and 16 hours training per year. Approximately 2 hours of training per employee per year and 24 hours of training per manager per year are offered in Swiss and Austrian sites. Belgium provided an average training time of 17 hours per employee in the 2017/18 financial year. In Italy, the Key Systems facility offers an average of 12 hours of training for every employee. In India, business unit Key Systems has an average annual training of 12 – 16 hours per employee (including apprentices and contractors). In the Modernfold facility, production supervisors receive approximately 16 hours of training per year. Office and management employees have at least 8 hours of training in class, on-the-job or e-learning. In the coming years, the coverage of this data will be improved.
Freedom of Association and Collective Bargaining	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Freedom of Association and Collective Bargaining
	103 – 3 Evaluation of the management approach	Freedom of Association and Collective Bargaining
	GRI 407: Freedom of Association and Collective Bargaining 2016
	407 – 1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk	The sustainability impact assessment revealed China, Malaysia, the UAE and the USA as highest risk in the value chain and within operations.
Human Rights Assessment	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Human Rights Assessment
	103 – 3 Evaluation of the management approach	Human Rights Assessment
	GRI 412: Human Rights Assessment 2016
	412 – 1 Operations that have been subject to human rights reviews or impact assessments	An analysis of human rights risk countries, sectors and industries across the whole Group and the value chain was an integral part of the latest materiality assessment.
Supplier Social Assessment	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Supplier Social Assessment
	103 – 3 Evaluation of the management approach	Supplier Social Assessment
	GRI 414: Supplier Social Assessment 2016
	414 – 2 Negative social impacts in the supply chain and actions taken	10% of dormakaba’s procurement spend related to the sustainability target group was assessed for environmental impacts in the 2017/18 financial year. 16% were found to be unsatisfactory in their sustainability performance. These suppliers, for example, did not offer anonymous grievance mechanisms to their employees nor respect the right to freedom of association. For none of these suppliers identified have there been improvements agreed upon as a result of assessment nor any contractual termination, as supplier development programs are currently being developed.
Customer Health and Safety	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Customer Health and Safety
	103 – 3 Evaluation of the management approach	Customer Health and Safety
	GRI 416: Customer Health and Safety 2016
	416 – 2 Incidents of non-compliance concerning the health and safety impacts of products and services	There was one incident of non-compliance resulting in a warning letter from the Federal Communications Commission (FCC) in the USA. The product in question was a legacy product from a recent acquisition to dormakaba, which had been certified for Europe but not the USA. Corrective actions were implemented immediately. In addition, all products related to the acquisition were revisited, tested and certified to show compliance to the FCC. There were no further incidents reported.
Customer Privacy	GRI 103: Management Approach 2016
	103 – 1 Explanation of the material topic and its Boundary	Materiality Matrix
	103 – 2 The management approach and its components	Customer Privacy
	103 – 3 Evaluation of the management approach	Customer Privacy
	GRI 418: Customer Privacy 2016
	418 – 1 Substantiated complaints concerning breaches of customer privacy and losses of customer data	There have been no reported incidents nor substantiated complaints concerning breached of customer privacy or losses of customer data within the 2017/18 financial year.