Our vision is to become the trusted partner worldwide for safe, secure and sustainable places where people can move seamlessly.
At dormakaba, we prioritize the safety and satisfaction of our customers and end users. We focus on designing user-friendly solutions for safe, secure, and sustainable places. Through continuous product testing, certifications, and customer feedback, we enhance product safety, improve usability and offer detailed guidance on installation and maintenance for safe and reliable operations. Additionally, we provide transparent information about the possible environmental and health impacts of our products in the form of Environmental and Health Product Declarations, among other things.
Our customers are primarily building owners, architects and resellers. Our products and solutions are used in various buildings including in the commercial, hospitality, healthcare, education, government, transportation, and residential sectors.
dormakaba does not have formalized directives or policies specifically dedicated to the two topics related to customers and end users that have been defined as material: Customer Health & Safety and Marketing & Labeling. However, we adhere to rigorous international standards and internal processes to share accurate product information and to ensure the health and safety of our end users. Additionally, our Rules of Procedure for Complaints is in accordance with the German Supply Chain Due Diligence Act, in order to fairly and appropriately follow up on reports and complaints on human rights and environmental issues. Reports and complaints can be submitted anonymously at any time via dormakabaʼs externally operated whistleblowing tool. Furthermore, contact information is available on our local websites, and our customer service teams and certified installers are accessible for assistance, even in noncritical situations.
In addition, our internal Sustainability Communications Guidance defines the does and donʼts of communicating about sustainability achievements and product sustainability, in order to reduce the risks of greenwashing. The Corporate Sustainability function is in charge of assessing the risks that may arise from related external communications and reviewing content on social and environmental performance.
As one of the top three global access control and security solutions companies, customer health and safety is fundamental to our sense of product responsibility. Customer safety has also been identified as one of our salient human rights issues, as it is associated with the fundamental right to health. By identifying and minimizing all possible risks relating to our products — including those arising from harmful materials or potentially dangerous functional features — we ensure the safety of our customers and end users.
Public buildings must meet high standards of health and safety, and dormakaba ensures compliance with internationally recognized standards such as the European Standard (EN), American National Standards Institute (ANSI), and the Deutsches Institut für Normung (DIN, German Institute of Standardization), including DIN 18040 for barrier-free construction. At dormakaba, no product can be installed in the field or released for production without the appropriate certification or technical product safety instructions.
Through our ISO 9001 quality processes, we continuously monitor product safety as part of our local management systems. 68% of manufacturing sites have ISO 9001 certification. Additionally, the global Quality, Health, Safety, and Environment (QHSE) function works together with local QHSE managers to drive transparency regarding potential product safety issues.
We have established a global definition for quality escalations, based on potential impacts on the customer in terms of safety, quality, reliability, or delivery. Factors include failed re-certification tests, notice of regulatory non-compliance, or quality issues that could lead to product recalls. In the event of a quality escalation, we follow a harmonized global process, including containment actions, root cause analysis, corrective action, and preventative measures.
We have established the requisite business processes in order to achieve our global target of having at least one corrective action and/or one awareness training session for each product-related injury. To do so, we launched a workflow within our global incident management tool for identifying product safety risks. This system enables us to monitor corrective actions, ensuring that we have a defined process in place if any product-related injury occurs. Furthermore, it allows us to collaborate across the globe on driving effective corrective actions for escalated issues and incidents to ensure product safety. In FY 24/25, there were no confirmed incidents of injuries related to our products.
Additionally, during the reporting period under review, no incidents of severe human rights issues connected to consumers and/or end users have been reported. Should such cases arise, remedy is provided as explained in our Due Diligence chapter.
To ensure product- and solution-specific customer health and safety, our Access Solutions and Key & Wall Solutions businesses are developing adequate action plans.
Our Access Solutions (AS) business provides products such as escape routes, entrance systems, and hotel access systems. We work to address fire safety and electromagnetic interference, and to reduce hazardous substances, as well to ensure that emergency exits open following a power failure.
Fire testing: Typically, this can consist of placing the door assembly with locks in a door leaf, exposing it to a specified temperature for three hours. The test is passed if no flames appear on the unexposed surface during the first 30 minutes, and failed if flames penetrate the door. All our building hardware products specified for fire-rated doors in Europe are tested in accordance with EN 1634-1 or EN 1634-2, and HPS EN 16035. EN 1634-1 defines the method for testing the fire resistance of door assemblies, while EN 1634-2 focuses on assessing how building hardware influences the fire performance of hinged or pivoted fire doors.
In the U.S., we comply with the United Laboratories (UL) 10C standard for Positive Pressure Fire Tests of Door Assemblies. Furthermore, we adhere to the Office of the State Fire Marshalʼs (SFM) Building Materials Listing Program requirements, ensuring that fire doors are approved and listed by the SFM before sale or marketing within the state.
Hazardous substances: Our products comply with the EU RoHS Directive (2011/65/EU and amendments, notably 2015/863/EU), ensuring all components and materials in electronic products sold in the EU market are RoHS-compliant. Additionally, we adhere to Californiaʼs Proposition 65, REACH and WEEE regulations, among other material compliance requirements.
Electrostatic discharges: All Electronic Access & Data products come with a CE self-declaration, which is based on various mandatory test standards such as ESD (electrostatic discharge EN 61000-4-2), EMC (electromagnetic compatibility EN 55032/EN 55035) and product safety (IEC 62368) to ensure safe operation. Products equipped with radio-frequency identification are tested based on the RED (Radio Equipment Directive) EU regulation.
Electrified locking devices sold in Europe comply with EN 14846, EN 15684, and EN 16867. EN 14846 covers requirements for the performance, durability, and security of electromechanically operated locks and striking plates. EN 15684 applies to mechatronic cylinders and their keys, specifying performance and security standards for use in building applications. EN 16867 addresses mechatronic door furniture, focusing on electronic access control functionality operated via credentials such as cards, codes, or biometrics.
Electrified locking devices sold in the U.S. comply with the ANSI/ BHMA A156.25 standard, which checks for reliable operation under slam cycle tests, durability, and strength, and includes electrical tests for protection against corrosion and overcurrent, among other test factors.
Emergency exits and escape routes: All our automatic doors are subject to the stricktest safety demands in accordance with EN 16005 (Power operated pedestrian doorsets – Safety in use – Requirements and test methods). For example, the ES PROLINE FST is equipped with a redundant operator, an additional control unit for safety purposes, and a self-monitoring motion detector. Additionally, its magnetic locking system (FIA) combines burglary protection with escape route functionality, ensuring safe exits in emergencies while preventing unauthorized access. In the U.S., we conform to the authorization requirements for unintentional radiators as stipulated in the Code of Federal Regulations (FCC Part 15 Sub Part B).
Our mechanical door hardware products (mechanical locks and cylinders) comply with key European standards: EN 1303, EN 12209, EN 1906, and EN 15685. These standards collectively cover requirements for performance, durability, security, and corrosion resistance, ensuring that our products meet consistent safety and quality benchmarks across all critical components.
Our Key & Wall Solutions business manufactures automated solutions, keys, and space-dividing solutions. Our Key Systems and Movable Walls business units each have individual approaches to customer health and safety that are product-specific.
The Key Systems business unit approaches customer health and safety as an element of its ISO 9001 certification and ensures compliance with both mandatory (such as the European CE Declaration of Conformity) and voluntary safety standards. It has over 16 product certifications. Each Key Systems product features: proper documentation, such as a user manual; a Declaration of Compliance; contact details for the manufacturer; quick guides and tutorials available online; and training on demand or during product installation to provide the customer with all relevant information for proper product use and safety features. Regional distributors are periodically trained on the same topics.
Besides certifications and maintaining our exacting processes, we also believe that it is important to efficiently communicate with our partners and customers about the safe installation, operation, and use of our products. We have set the following targets to further minimize any associated health and safety risks. By 2027, we aim to:
As part of our commitment to these targets, we developed a due diligence strategy in FY 24/25 focused on installers in our supply chain. In the first phase, we identified key risks related to health and safety and labor rights. We also mapped where our installers are located and which departments contract and manage them. To clearly set expectations, the Corporate Sustainability team and the Legal department created a standard contract clause called the “Terms & Conditions for Installers." This outlines the basic standards installers must meet. A rollout is planned for the coming financial year. The Corporate Sustainability team will also consider whether on-site audits are needed to support compliance and accountability.
Marketing and Labeling has been identified as a new material topic in our sustainability strategy, following our comprehensive double materiality assessment. This topic focuses on clear and accurate product labeling, access to reliable and sufficient information, including transparency regarding safety, environmental impacts, and product characteristics. The decision to prioritize this topic stems from risks due to increasing regulatory demands for environmental- and health-related product information, reputational risks posed by potential exposure to accusations of greenwashing if product data is not validated, and opportunities related to customer expectations for sustainability documentation required by green building standards.
Product information from environmental- or health-related product declarations can help our customers attain the highest green building certifications, such as Leadership in Energy and Environmental Design (LEED). By providing this level of product information, we seek to lower market entry barriers in the green building industry, enabling our inclusion in related bidding processes. Our product labels and technical documentation are in line with the relevant regulatory requirements.
We compile, consolidate and digitize our sustainability-related data in order to meet future requirements such as upcoming obligations under the EU’s Digital Product Passport (DPP). Additionally, dormakaba is actively involved in the standardization work of the DPP with regards to sustainability information.
We provide transparent information for more than 323 of our products in the form of sustainability-related product declarations. By 2027, we aim to double our sustainability-related product declarations/certifications, including Cradle to Cradle and for recycled content (baseline 170 in FY 20/21).
We provide Environmental Product Declarations (EPDs) to disclose the environmental impact of our products across their life cycle, following ISO 14025, 14040, and 14044 standards, to ensure that our environmental information is transparent, reliable, and credible.
Our EPDs are based on Life Cycle Assessments (LCA), which provide a reliable calculation of the environmental performance of a product. Mainly using the cradle-to-gate (with options) approach, LCAs cover the environmental impacts arising during the extraction of raw materials and all the way through the production, distribution, use, and end of life phases, which are quantified based on materials, energy consumption, transport routes, and emissions, across the life span of the products.
We also offer Health Product Declarations (HPDs) and Building Product Declarations (BPDs), depending on local market requirements. Additionally, we offer recycled content certifications from Green Circle Certified for 39 products. These third-party verifications confirm the use of verified recycled materials, supporting our efforts to reduce resource consumption and promote circularity in our value chain.
Additionally, our Movable Walls portfolio has responsible forestry and indoor air quality certifications. These certifications ensure that the wood materials used in our products originate from responsibly managed forests and that the products contribute to healthier indoor air quality by meeting strict volatile organic compounds emissions standards.
During FY 24/25, we updated and expanded our LCA tool to include the capability to generate EPDs for our Movable Walls portfolio. The enhanced tool also allows for a better comparison of Global Warming Potential (GWP) values across different materials, enabling more sustainable decision-making during the design phase.
We have also continued the Cradle to Cradle (C2C) certification process for our TS 98 XEA and ITS 96 door closers, underscoring our commitment to circular product development and the responsible use of materials.
In addition, the DGNB (Deutsche Gesellschaft für Nachhaltiges Bauen) Navigator label is being updated and gradually introduced across more product lines, supporting sustainable building certifications and improving transparency — particularly for our customers in Germany.
Within our Safe Locks portfolio, we are building on recent progress by increasing the use of recycled content. This step further enhances our resource efficiency and helps us meet our global sustainability targets.
Our Information Security Management System helps safeguard our customers’ rights to data protection and privacy.
Safeguarding our customers’ rights to data protection and privacy includes obtaining data by lawful and fair means, protecting the personal data of customers by adequate information security safeguards, and using customer data responsibly. We have an Information Security Management System (ISMS) in place, which is based on the ISO/IEC 27001:2022 standard. The scope of the certification covers Global IT and digital-based product development in Europe and North America. The Group Information Security Directives and the Data Protection Management System Directive provide guidance for our employees to ensure compliance with relevant laws and to minimize any related risks.