Occupational Health & Safety

9 min

Throughout our business and most especially in our manufacturing sites worldwide, the health and safety of our employees is a priority.

Why it matters

The protection of the physical and mental integrity and well-being of employees is a core responsibility of dormakaba. Accidents and work-related illnesses can be of a long-term nature and entail costs to society and the company. We can only be successful in the long term if we help ensure our employees remain healthy. Occupational health and safety (OHS) addresses not only the safe operation of machines, ergonomic workplaces or the handling of hazardous substances, but also mental health issues including stress, depression and emotional well-being. We strive to simultaneously create optimal working conditions for our employees and to ensure operational efficiencies.

Key activities

Throughout our business and particularly at our manufacturing sites worldwide, the health and safety of our employees is a priority. We want to provide a safe workplace, though many injuries are still occurring in and around our facilities: including cuts, stumbles, commuting accidents, burns in smelting operations, heavy lifting or exposure to toxic fumes in galvanization processes. Currently, dormakaba has only location-specific systems in place to align with national regulations and standards. 

It is our goal that, by the end of financial year 2021/22, all dormakaba manufacturing sites will maintain an occupational health and safety management system based on the rigorous standards set forth by ISO 45001 or OHSAS 18001. 73% of our manufacturing sites have already achieved this. These sites have designated safety personnel, safety committees, regular safety training, and they collaborate with external partners to ensure that health and safety standards are integrated in prevailing production processes at dormakaba.

In addition, 21% of the manufacturing sites covered in this report benefit from the ISO 45001 or OHSAS 18001 certification. Our facility in Vittorio Veneto (Italy), for example, achieved ISO 45001 certification in the 2019/20 financial year. 

To ensure our employees remain healthy, dormakaba focuses on three areas:

  1. Employee engagement and training
  2. Reducing hazardous materials
  3. Designated safety personnel and safety committees

Employee engagement and training

To identify and address our health and safety risks, employee engagement is crucial. Our employees are encouraged to report challenges and near misses in order to address these risks. Several segments, for example, regularly train employees to report near miss incidents that have a potential for injury or property damage in an effort to be proactive. This program helps employees recognize hazards or unsafe acts and to correct them immediately or to ask for support to correct the issue. Near miss reports are treated the same as injury reports, and the respective supervisor follows up with the near miss to ensure it is corrected.

Besides those listed activities shown in our Good Practices map, examples of our employee engagement and training in the financial year 2019/20 included:

Reducing hazardous materials

The potential impact on employees’ health of working with hazardous materials is of special concern. Hazardous materials are used as cooling lubricants, oils in machining and for the cutting of raw materials. As well, in the electroplating area some hazardous materials are used to protect materials from corrosion. 

Examples of our activities to reduce hazardous materials in the financial year 2019/20 included:

Designated safety personnel and safety committees

dormakaba employs designated safety personnel and safety committees in order to ensure that workers comply with company policies and government regulations. These forums also facilitate communication and cooperation between management and personnel.

Examples of our safety personnel and safety committee activities in the financial year 2019/20 include:

Our performance

Among all our reporting sites – including offices – 22% had a health and safety management system certified to OHSAS 18001, ISO 45001 or the equivalent local standard; and 63% maintain a health and safety management system. For these sites, health and safety training goes beyond the mandatory requirements to include emergency and risk prevention. For example, assessments of repetitive movement and heavy load-lifting, to prevent work-related illnesses, take place at various sites.



OHSAS 18001 Certificate or similarly certified


Maintain OHS Management System































% locations covered in reporting scope*





% employees covered (versus Group-wide FTEs)





*Including offices

OHS In the financial year 2019/20, 231 occupational injury cases were registered (1.7 per 100 full-time employees), compared to 259 in the previous reporting year. Regionally, occupational injury cases were reported as follows: 1 in Switzerland (0.1), 47 in Germany (1.8), 43 in the rest of Europe, Middle East and Africa (1.4), 98 (3.3) in the Americas, and 42 (1.1) in Asia Pacific. There were no fatalities as a result of work-related injuries in the financial year 2019/20.


We will continue our efforts to ensure our employees remain safe and healthy. Planned projects and initiatives include:


Keeping employees safe during the Covid-19 pandemic

Working with human resources teams across dormakaba, our Environment, Health and Safety managers were vital in developing contingency and communication plans during the pandemic. These plans outlined key responsibilities and action plans for each escalating alert level. The crisis management organization was structured on a country level, with the HR and Operations Leads from every segment taking part in the Group Crisis Taskforce. A variety of actions across the Group was implemented, including:

Provision of essential business operational guidelinesthese guidelines address key topics including social distancing requirements, facility cleaning, non-essential travel, internal communication, remote working and return-to-facility requirements, and site visitations. Contractors, visitors and staff were screened upon arriving on site, with some locations conducting daily temperature monitoring of employees at the gate. Employees were asked to stay home if feeling sick and all possible Covid-19 cases were evaluated by the senior leadership for appropriate actions to include shift or facility shutdowns for deep cleaning from outside contractors.

Provision of personal protective equipment and hygienic facilitiesstocks of personal protective equipment (PPE) including masks, gloves and hand sanitizers were prepared and distributed. Hand washing facilities were installed in service vehicles in some countries, and disinfectant fogging in high-traffic areas took place on the daily basis in others.

Changes to the production linesmany of the manufacturing site process lines were reconfigured to allow for proper social distancing and installation of plexiglass dividers. Shift splitting was introduced as well as start, break and lunch times were staggered to minimize social contact. The sharing of equipment in the production halls was reduced, and social distancing at washrooms and the canteen was also enforced. High-traffic manual doors have been refurbished with our automatic operators (ED 100/250) for a touchless entry and exit in some locations, and truck drivers were not allowed to enter the logistics area in others.

Regular communicationdigital and physical bulletin boards, poster campaigns, e-mails and in some locations SMS text alert systems were used to keep employees updated on precautionary measures and guidelines. Tips on personal hygiene were shared via online sessions, videos, and WhatsApp.

You can read more about ways that we managed the health and safety of employees during the pandemic in the Employment chapter.

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