8 min

dormakaba defines sustainability as one of the key success factors to being recognized as the trusted industry leader. That is why sustainability is one of the two foundations of the company’s business strategy.

dormakaba strives to promote sustainable development along the value chain as part of our economic, environmental and social responsibility toward current and future generations. We commit to an open and transparent dialogue with stakeholders to define strategies and actions based on clear goals and continuous improvements. We adhere to the precautionary principle as the foundation of sustainability. Negative impacts on the environment and health should be avoided in advance to the greatest extent possible by all employees in all business activities. This approach is set out in our Code of Conduct that outlines our values, principles, standards and norms of behavior.


In the financial year 2017/18, dormakaba invested in a comprehensive materiality reassessment, aligned with our leadership practices, to identify which sustainability topics matter most and where they matter (see full details of the materiality process in the Outro). The results of this sustainability materiality assessment strengthen our drive to develop efficient, environmentally favorable and socially responsible products, as well as to extend our sustainability efforts to upstream value creation processes. The material topics are valid for the years 2017–2021 and have been aligned to the four focus areas of our sustainability strategy: Transparency, Process & Production, People and Products.

Our focus areas

Transparency – We are committed to being a socially responsible corporate citizen and to upholding the principles of international conventions, laws and internal rules and regulations. We also expect our suppliers and business partners to adhere to similar standards and rules.

Process & Production – We seek to reduce the environmental impact of production and adhere to environmental laws and regulations. We strive to ensure a healthy and safe workplace and to safeguard our customers’ rights to privacy and security.

People – We offer fair working conditions in which our employees can leverage their strengths and build their skills. We foster an engaged workforce where we have the right people in the right roles.

Products – We are dedicated to producing high-quality, reliable products and solutions, as well as integrating our customers’ health and safety concerns. We aim to reduce our customers’ environmental burdens by designing materially- and energy-efficient products.


Strategic targets

In line with this strategic approach, dormakaba has committed to achieving seven overarching sustainability goals in our corporate strategy as follows:





Financial year 2018/19



Meet target submission requirements as part of the commitment to the Science Based Targets initiative


September 2020


Scope 3 screening complete; Scope 3 carbon inventories in development; 79% Scope 1 and Scope 2 emissions reported (95% required)



Reduce Scope 1 and 2 carbon emissions by 5% tCO2e (baseline 2017/18)


End of financial year 2020/21





Increase the share of ISO 14001 certified production sites to >50% (baseline 2017/18)


End of financial year 2020/21





All manufacturing sites maintain health & safety management systems based on ISO 45001 or OHSAS 18001


End of financial year 2021/22





All manufacturing sites maintain energy management systems based on ISO 50001


End of financial year 2021/22





Increase the revenue share of products with environmental and/or health product declarations to >30%


End of financial year 2020/21





Operationalize a supplier audit system based on sustainability criteria


End of financial year 2020/21


Self-assessments by 70 suppliers conducted



We are on track with several of our sustainability targets, particularly on our commitment to the Science Based Targets initiative and in responsible procurement. However, to achieve all of our targets we will need to plan, budget and implement further activities. This is why we will refocus our efforts and revise our sustainability governance and accountability systems in the financial year 2019/20.

Sustainability governance

The management of our sustainability program is overseen by the Executive Committee, by a Group-level Sustainability Working Group and by segment-level networks as detailed in the graphic below. With the exception of the AS DACH segment, all segments have established sustainability networks, outlined concrete action plans, and host regular internal meetings to further develop segment initiatives.

Sustainability organization

Stakeholder dialogue and partnerships 

dormakaba attaches great importance to regular contact and ongoing dialogue with our stakeholders at both the local and global level. We consider the close involvement of our stakeholders to be an asset in our ongoing efforts and therefore pursue a goal of creating better mutual understanding, based on trust, to enhance our partnerships and collaboration.

In order to identify and select stakeholder groups for dialogue, we held workshops with internal experts during the merger process of Dorma and Kaba in the financial year 2015/16. Specific target groups were selected depending on the aims of the stakeholder engagement. As an example, a high-level segmentation of customer stakeholder groups was validated based on input from country managers in the frame of our annual brand tracking survey. In another example, stakeholders for the recent Human Rights dialogues were selected based on relevance of the job function, such as Health and Safety Managers or authors of related policies such as the Supplier Code of Conduct.



Key topics and concerns




Grievance Mechanisms



Employment practices and benefits, occupational health and safety, sustainable business practices, environmentally safe production processes


dormakaba dialogue survey, bilateral meetings with local Human Resources representative, employee works councils or trade unions, safety committees


Reporting channels defined in the Code of Conduct, open-door policies, grievance mechanisms in place as part of collective bargaining agreements, meetings with trade union representatives



Business performance and strategy, responsible business practices, ecoproducts, transparent reporting, as well as quantifiable objectives


Anchor Shareholders Events, Capital Market Day, roadshows, analyst conferences, bilateral meetings, ESG ratings questionnaires


Interviews with Investor Relations and members of the Executive Committee upon request

Architects, Specifiers


Product offering, product design and quality, trustworthiness and reliability, price level, innovation


Annual brand tracking survey, trade shows & associations, customer service hotlines


Customer complaint process

Partners, Installers, Distributors, Customers and End-users


Technical training and product specifications, product design and quality, trustworthiness and reliability, price level, sustainability demands for green building certifications


Partner Days (conferences), in-house product training, annual brand tracking survey, trade associations, direct e-mail requests


Customer complaint process



Qualification process


Bilateral meetings, surveys, on-site audits


3rd party whistleblowing hotline

Local government


Employment, health, safety and environmental compliance


Bilateral meetings


Direct contact



External acknowledgments

dormakaba has been awarded a Silver Medal for our sustainability management by the assessment firm EcoVadis, placing the company in the top 30% of all assessed companies worldwide. Based on the EcoVadis assessment, dormakaba is in the top 20% of companies rated in the assigned manufacturing industry. Our company is especially strong in the areas of sustainable procurement (top 21%) and ethics (top 6%) among other companies in our industry.

dormakaba received a B score for our 2018 Carbon Disclosure Project (CDP) report. CDP requests thousands of companies report on climate change on behalf of over 650 investors with assets of USD 87 trillion. The B rating reflects the strong progress dormakaba shows on climate change and carbon emissions management. Our 2018 CDP score is in the top 20% of companies in Switzerland in the assigned sector of Industrials. It is higher than the CDP worldwide average and the European program average (B-).

IntroductionLinking to UN Sustainable Development Goals

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